As Seen in AMEX Open forum, USA Today, The Charlotte Observer, America's Premier Experts, the Daily

As Seen in AMEX Open forum, USA Today, The Charlotte Observer, America's Premier Experts, the Daily

Saturday, January 19, 2013

Feedback

What are they NOT telling you?


Somehow, many adults I know tend to shy away from asking for feedback.  If it comes there way fine, but otherwise, they are very hesitant to ask for it.  The problem with this is that feedback makes us better.  

One reason we don't get much feedback is because we fail to ask for it!

I think it's because we're scared of what we might hear, so we don't ask at all. 


If you haven't decided on a January resolution yet, here's one for you: Make it a habit to ask your customers what they think.  


All feedback isn't bad.  Don't forget that there's positive feedback out there, too.  

If you want good testimonials, good product reviews, referrals, etc you have to ASK.

There's a trend I've noticed recently on a few email posts.  People are flat out asking "what do you think of this email?" 

There's usually a link to some kind of form that asks ANONYMOUSLY what you liked, what you didn't like and what you would change etc.

Needless to say, this information is invaluable.

Go out there ask the questions that get you the answers you need to continuously improve your products, marketing, and image.   

Do you have a story about when the feedback you received was a total surprise and changed your actions completely?   Share! 
Questions? Comments? Thoughts? Suggestions?   

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